california chrome wheel inc.
Wheel and part limited warranty |
1 • California Chrome Wheel Inc. Limited Warranty coverage -
California Chrome Wheel Inc. limited warranty covers only separation (blistering / peeling) of the plating from the wheel or related accessory, not caused by impact, road hazard, or improper installation technique.
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1-A |
California Chrome Wheel Inc. limited warranty period for electro chrome-plated 1-Piece wheels is 4 (four) years from the date of purchase. (See below for examples of what is not covered)
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1-B |
California Chrome Wheel Inc. limited warranty period for:
- Chrome-plated Multi-Piece wheels (simulated two piece, two piece welded, two piece assembled, three piece assembled)
- Chrome plated
parts
- Black Chrome
- CalChrome Clear
- Fusion and Powder Coat
is 1 year  from the date of purchase. Any labor required to disassemble
multi-piece wheels is warranted for 90 days from date of purchase.
Because of the difficulty in plating the unique designs of 2-Piece welded wheels, we are not able to warrant the facial seam area of the wheel for any length of time (see photo at right).
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1-C |
Services / Repairs performed - Such as any repairs to wheels, disassembly and re-assembly, welding of steel wheels, plastic plating (caps grilles etc.), vacuum metalizing, paint, accenting, clear coating, wheel polishing etc. - are performed on a "best effort" basis, and limited warranty period is 90 days.
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1-D |
Due to the many variables involved in Custom Order Services warranty period will be determined per individual basis, outlined on your invoice.
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1-E |
For gold plating and re chromed wheels, the warranty period is one year from the date of purchase (please refer to #5 below).
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2 • California Chrome Wheel Inc. Limited Warranty does not cover -
3 • California Chrome Wheel Inc. Limited Warranty is void due to -
4 • Salt & brake dust buildup -
If you live in areas where there are extreme climate conditions, please be aware that additional care needs to be taken to keep the finish from being damaged. Additionally in any climatic area, care must be taken to periodically remove any brake dust from the inner barrel and windows of the chrome wheels.
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Example: areas that use salt on the roads. If the salt comes in contact with the wheel the finish can be damaged. It is advised to install different wheels during these conditions. |
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Example: in coastal areas extra care needs to be taken to keep the wheels clean as the salt air and an accumulation of brake dust can damage the finish of the wheel. |
*** Damage to finish by salt or brake dust build-up is NOT covered by this warranty! ***
5 • Statement of policy -
It is generally recognized that even after employing all the science known to us, and capable men with years of training, there still remains hazards in the electroplating and metal finishing fields. As a consequence, in order to avoid misunderstandings, we are setting forth below conditions under which your material will be accepted by us for processing.
| 5-A |
Whenever we are given material with detailed instructions as to treatment, our responsibility shall end with the carry out of those instructions.
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| 5-B |
Our liability for any cause is limited to the quoted cost of our processing of your part, if directly damaged by our processing. Charges for our services are based on this policy limiting our liability.
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| 5-C |
We will assume liability greater than outlined in 5-B above only when so agreed in writing by us. In such event a higher charge may be made for our services.
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| 5-D |
Wheels, parts, materials, etc. as processed or sold by us, shall be presumed to be accepted as satisfactory by you if we are not notified of damages, shortages or other discrepancies, within 5 working days of your receipt of the same. For rejected wheels, parts, damages, shortages, or other discrepancies that qualify within the 5 day time period listed above please contact your sales representative in writing with your concerns. Upon receiving such request, we will respond in writing back to you, with options to resolve such problem. Further processing, assembly, or installation of rejected parts by you or any party other than California Chrome Wheel Inc shall constitute a waiver of any liability on our part. The only exception to this is written confirmation by your California Chrome Wheel Inc representative on California Chrome Wheel Inc letter head.
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| 5-E |
Where operations or processes performed by us are in the nature of salvaging parts or materials (such as re-chroming, repairing, re-finishing) the work is accepted on a "best effort" basis and no liability shall attach to us unless previously agreed upon in writing prior to processing the job.
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| 5-F |
Our plating of Alloy wheels or parts is Decorative Chrome only (the shiny finish). Our processing concerns the front face of the wheel or part only. The inside barrel is excluded from the California Chrome Wheel Inc Limited Warranty. Because of the difficulty in cleaning this area and the high instance of neglect, we cannot warranty this area for any period of time.
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| 5-G |
In the event that results of metal finishing operations are unsatisfactory due to metal imperfections, changes in grade or composition of materials, manufacturing and/or fabrication imperfections, usage's for which the plating or other finishing operation was not reasonably designed, and similar variables over which we have no control, the customer would be required to pay the contracted amount for the finishing operation performed. |
*You must provide your original invoice when filing any warranty claim. Be sure to store your invoice and original documentation in a safe, secure location.
6 • What do I do if I have a wheel I wish to warranty?
Upon reviewing the information listed, if you feel you have a wheel or part that falls within our warranty, please contact us and have ready your original invoice, and if possible, pictures of the area of concern. Upon consultation we will try to determine what action is necessary to address this area of concern. If the wheel or part is believed to be defective, please acquire from us a Return Authorization Number, and send the product freight pre-paid (you the customer pays) with detailed instructions. Once the product arrives, we will inspect the wheel or part and determine what needs to be done. If the chrome plating on a one piece wheel is found to be defective as detail listed above, it will be re plated at no charge, and returned to you the customer CCW freight pre-paid. For multi-piece wheels, custom wheel finishes, and specialty applications, there may be additional labor payment required to complete the re-plating process. If the wheel falls outside of the warranty policy, every effort will be made to rectify the problem at a special, discounted, agreed upon amount.
CCW will assume NO responsibility for diagnosis, removal, replacement, loss of vehicle use, loss of time, or any other consequential expense.
7• Examples of wheels not covered by this warranty -
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